Frequently Asked Questions
Size & Fit
To find your perfect L'abake ring size, follow our measurement guide.
Wrap a non-elastic string or paper around your finger, mark where it overlaps, measure the length, and compare it to our size chart. For the most accurate fit, measure your finger at the end of the day when it's likely to be at its largest.
Yes! We offer a hassle-free sizing exchange within 14 days of delivery of any undamaged item in its original packaging. Please contact our support team through email at support@labakeliving.com or use our contact form, and we'll guide you through the exchange process at no additional cost.
Battery Life & Charging
The L'abake smart ring offers up to 4-7 days of battery life with normal use. Factors that may affect battery life include frequency of data syncing, activity tracking intensity, and enabled features.
A complete charge takes approximately 60-90 minutes. The included magnetic charging dock securely holds the ring in place during charging and displays the current battery level.
Ring Care & Maintenance
While the L'abake ring features a durable exterior, it's not scratch-proof. To minimize scratches:
- Remove the ring during high-impact activities or when working with abrasive materials.
- Store the ring in its protective case when not worn.
- Avoid contact with hard surfaces like concrete, metal, or stone.
- Consider removing the ring during weightlifting.
- Clean with a soft, non-abrasive microfiber cloth.
Like any other ring if not worn accordingly, the L'abake ring's material can be damaged by certain chemicals. To maintain its appearance and functionality:
- Remove before swimming in chlorinated pools or saltwater (though brief exposure is fine)
- Take off before applying lotions, perfumes, sunscreen, or insect repellents
- Avoid contact with household cleaners, especially those containing ammonia, bleach, or acetone
- Remove when using hand sanitizers with high alcohol content
- Keep away from hair products like sprays, gels, and dyes
For regular cleaning:
- Wipe with a slightly damp, soft cloth
- For more thorough cleaning, use mild soap and water
- Gently dry with a lint-free cloth
- Ensure the sensors on the inside of the ring are completely dry before charging
- Never use ultrasonic cleaners, abrasive materials, or chemical cleaners
No. While our 1-year warranty covers manufacturing defects and hardware failures under normal use, it does not cover cosmetic damage like scratches, dents, or discoloration caused by chemical exposure. These are considered normal wear and tear or improper care. We recommend following our care guidelines to maintain your ring's appearance and functionality for years to come.
Data Privacy & Security
Absolutely. We take data privacy seriously. All personal health data is encrypted both on the device and during transmission to the app. We never use or sell your personal information to third parties. You have complete control over what data is stored and shared through customizable privacy settings in the app.
Yes. While cloud synchronization provides benefits like data backup and cross-device access, you can choose to store your data locally only. This option can be selected during initial setup or changed later in the app settings, the data will only be for statistics and analysis of the user’s own data.
App Compatibility
The L'abake companion app is compatible with:
- iOS devices running iOS 8.0 or newer version
- Android devices running Android 5.1 or newer version
- Requires Bluetooth 5.0 compatibility or later for optimal performance
No! Unlike many competitors, L'abake has no mandatory subscriptions. All core features including sleep tracking, heart rate monitoring, oxygen saturation tracking, skin temperature measurement, activity tracking, and basic insights are included with your one time purchase. We're committed to providing a subscription free experience while maintaining regular app updates and improvements.
Shipping & Delivery
We currently ship to UK/ Europe, US, /North America, Australia, select African and Asian countries. Typical delivery times are:
- UK/Europe: 5-10 business days
- US/Canada: 10-12 business days
- Africa: 10-15 business days
- Australia: 10-15 business days
- Asia: 10-15 business days
Expedited shipping options are available at checkout for an additional fee.
Warranty & Support
Every L'abake smart ring includes a comprehensive 1-year warranty that covers manufacturing defects and hardware failures under normal use. This does not cover damage from accidents, water damage beyond the stated water resistance rating, unauthorized modifications, or cosmetic damage such as scratches and chemical discolouration.
The L'abake ring is water-resistant up to 50meters (5 ATM), making it suitable for swimming, showering, and most water activities to a depth equivalent to approx. 165 feet of static pressure when not in motion. However, we recommend avoiding exposure to hot water, saunas, or steam rooms, as extreme temperatures can affect the sensors and battery performance over time.